外貿(mào)售后服務對話

　　下面是小編搜集的外貿(mào)售后服務對話，一起來學習吧。

　　after-sale service 售后服務

　　a: good morning, sir. may i help you?

　　上午好，先生。我可以為您效勞嗎?

　　b: yes. i'd like to speak to the manager, please.

　　我想見你們的經(jīng)理。

　　a: i'm sorry our manager has been out. what can i do for you?

　　對不起，我們的經(jīng)理出去了，我可以幫助您嗎?

　　b: i bought a computer from your company the day before yesterday, but it doesn't work today.

　　我前天從你們公司買了一臺電腦，可是今天就壞了。

　　a: so you are saying you turn on the computer and see nothing.

　　您是說您開機后，什么都看不見?

　　b: yes, it is so strange.

　　是的，就是那么奇怪。

　　a: from what you said, sir. i would say that you have a larger problem than just the monitor. it can be anything inside the computer.

　　先生，從您說的情況看，這不僅僅是顯示器的問題，可能是內(nèi)部的故障。

　　b: no matter what problem is, i need the computer to work.

　　不管是什么原因，我需要電腦工作。

　　a: i see, is there any way you could bring it in to be locked at? if not, our repaireman can come to you.

　　我明白。您能夠?qū)㈦娔X送來給我們看看嗎?

　　b: i would prefer if he comes here.

　　我倒寧愿他來。

　　a: no problem, sir.

　　沒有問題，先生。

　　重點講解

　　1.prefer something to something 選擇某事物(而不選擇他事物)

　　there's coffee or tea. which would you prefer?

　　有咖啡或茶，你喜歡哪樣?

　　i prefer walking to cycling.

　　我愿意步行，不愿意騎自行車。

　　2.don't work 不好使;背謬;不工作

　　list all the places and people you could potentially work with if things don't work out.

　　如果萬一事情沒有成功，列出你所有有可能工作的`地方和人物。

　　you sit near people you don't work with but you have to hear them and see them all the time.

　　你身邊的人與你的工作沒有關系，但你每天無時無刻不聽到他們的聲音、看到他們的面孔。

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